📦 Returns & Refunds
Return Policy
We want you to be completely satisfied with your purchase. If something is not right, we are here to help — please read below to understand what qualifies for a return and how to start the process.
⏰ Cancellation Window: You may request a cancellation and full refund within 12 hours of purchase. After 12 hours, cancellation depends on the order's production and fulfillment status and is not guaranteed.
🔄 Return Window: Return requests must be submitted within 7 days of the delivery date confirmed by your tracking number. Requests after 7 days will not be accepted.
🔄 Return Window: Return requests must be submitted within 7 days of the delivery date confirmed by your tracking number. Requests after 7 days will not be accepted.
Eligibility
What Can & Cannot Be Returned
✅ Eligible for Return
- ✔ Item arrived damaged or defective
- ✔ Wrong item sent by us
- ✔ Item significantly not as described
- ✔ Apparel with visible production flaw
❌ Not Eligible for Return
- ✗ Change of mind / buyer's remorse
- ✗ Items marked “Final Sale” or “No Returns”
- ✗ Items damaged after delivery by buyer
- ✗ Requests submitted after 7-day window
How to Return
Return Process — Step by Step
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1
Contact Us First — Email [email protected] with your order number, a description of the issue, and clear photos of the item. Make sure to reach out within 7 days of delivery.
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2
Approval (1–3 business days) — Our team will review your request and respond with a decision and return instructions if approved.
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3
Ship the Item Back — Send the item in its original packaging to the address we provide. We recommend using a tracked shipping service. Return shipping is covered by FADEROSTER for defective or incorrect items.
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4
Inspection (2–5 business days) — Once we receive the item, we inspect it and confirm eligibility.
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5
Resolution — Approved refunds are processed within 8 business days after refund approval. Replacement orders are arranged separately after approval.
Refund Options
How You Get Your Money Back
| Situation | Resolution | Timeframe |
|---|---|---|
| Cancelled within 12 hours | Full Refund | Within 8 business days after refund approval |
| Damaged / defective item | Full Refund or Replacement | Within 8 business days after refund approval; replacements are arranged separately |
| Wrong item received | Full Refund or Correct item sent | Within 8 business days after refund approval; replacements are arranged separately |
| Item not as described | Full Refund | Within 8 business days after refund approval |
| Change of mind | Not eligible | — |
| Cancellation requested after 12 hours | Subject to order status | Not guaranteed; if approved, within 8 business days after refund approval |
| Request after 7-day window | Not eligible | — |
💳 Refund Method: Approved refunds are processed within 8 business days, beginning on the date the refund is approved or confirmed by FADEROSTER. Refunds are issued to the original payment method used at checkout. After we issue the refund, your bank, card issuer, or payment provider may require additional time for the funds to appear in your account.
Important Notes
Please Keep in Mind
📦 Original Packaging: Items must be returned in their original packaging and in the same condition they were received. Items returned without original packaging may not be accepted.
🌎 International Returns: Buyers outside the US are responsible for any customs or import fees incurred when returning items, unless the return is due to our error.
Need Help?
Contact Us
If you have questions about a return or need to start the process, reach out to our team directly:
✉️ Email: [email protected]
We respond within 24–48 business hours, Monday through Friday.